I have configured the SharePoint External Content Connector in my instance and it has been about a week and the indexed documents are not showing in the search. Is this normal? I did an initial crawl with a site that had around 130 documents that pop...
We have integrated Qualys and Opsramp tools. Customer is interested to know whether we can use Qualys and Opsramp tools for getting CI data into ServiceNow CMDB instead of using actual Discovery so that they can save cost and also time to connect wit...
Hello All, I am trying to retrieve our instance URL in the UI Builder and am I have been unable to accomplish this. The reason why I am trying to do this is we have a button on our workspace home page that links to our service portal, however this ne...
We are trying to add a button similar to "Skip" to the Playbook, such as "Continue" or "Complete".I was able to locate the existing Skip button. However, when I used Insert and Stay, the record remained read-only, so I wasn't able to use that approac...
NO applications will install in my PDI, immediately returning "Unable to download app package" in the UI. I dug into the system logs and found the errors in the attached log, the highlight of which is:Blocked: credentials cannot be sent to a host oth...
I’m working on a custom Configurable Workspace in UI Builder and would like to implement multi-level (stacked) breadcrumb navigation for a records (let's say Issue record), similar to the navigation behavior available in some OOTB ServiceNow workspac...
Hello community,Looking for suggestions on how to best handle a notification:We have Requests that have multiple RITMs that have multiple SCTASKs. We copy comments from the SCTASK to the RITM.When an SCTASK is closed, I want to send a notification fr...
What quality does a developer truly need to master their role on the ServiceNow platform?
While building the taxonomy for a portfolio Employee Center Portal (Brazil PDI, Employee Center version 44.4.2), I created four level 1 topics and connected one item to each. As admin, all four showed up: When I impersonated one of my test employe...
I was trying to look up the normal API reference pages under developer.servicenow.com but not it seems like they moved the global navigation to the API reference to the Technical Resources tab and it links out to the Docs sites instead of the develop...
Hello, my Personal Developer Instance dev311998 (release Australia) has been unreachable since 2026-11-09 around 12:10 CET. The instance URL returns 502 Bad Gateway. In "Manage my instance" the status shows "Offline"; clicking Refresh briefly shows "...
Hi all, I really need your assistance with "When someone tags you in an additional comment or work note, it shows in the notification bell". There is already existing email notification "Activity Stream @Mention Email" but we need same alert in not...
In ServiceNow on one of our instances, what we have noticed that it takes a lot of the users to the Service Operations Workspace and the URL defaults to: However, this is causing problems for test accounts that we create as part of AutomatePro becaus...
I want to disable the preview function in portal, how to remove it from portal
Hi,I'm using a tool that constantly sync data to it via apis, to debug my own tool. Yet my instance are getting reclaimed anyways.I thought I could use a script to log in the dev account (not the instance itself) but it's still getting reclaimed. Wha...