I wanted to know how much of an agent survives when you change where it runs, so I built the same one three times against the same platform. External over MCP, a Python orchestrator calling Claude through the Anthropic API and reaching ServiceNow thr...
Hello, I have added the "updates" activity stream in mobile app for custom table, but it is showing blank like in this web screen I pasted "Add comment" is visible but not visible in my mobile app. In the web version for this table we have enabled wo...
Hi everyone,We are investigating the behavior of Sentiment Analysis for CSM Cases and would appreciate clarification on the expected scheduling and execution behavior.Our current configuration is:Table: CSM CaseEligible assignment groups: Groups star...
Introduction — ServiceNow and JiraServiceNow:ServiceNow is a platform used by IT teams to manage incidents, requests, and services in one place, helping organisations keep their operations running smoothly. Jira:Jira is a tool mainly used by developm...
Hi all, I want to know about the bulk publication of knowledge articles, actually i need to create the ATF for that but i'm not able to create bulk articles. Is it possible through OOB.ATF:KM Bulk Operations & Mass Publishing
Hello Everyone,I have a question on Custom URLs i.e.,What is the exact use of Custom URLs in ServiceNow and if we set it as Instance URL will it affect any integrations(Inbound and Outbound)? Thanks.
Hi @community ,I have been actively contributing to the ServiceNow Community and answering questions. More than 20 of my answers have been marked as Accepted Solutions, but I have noticed that my accepted solution count is still showing 20 and is not...
Hi all, first post here; I am trying to set up a report on the cmdb_rel_ci table, and I would like to use "is one of" condition on the child.class field, but the condition is not present (see picture below). I read something about comas in the field...
The objective is to enhance the Virtual Agent so it can log Incidents and Service Requests on behalf of users through a guided conversation. Instead of asking users to navigate the service catalog, the Virtual Agent should ask a series of relevant qu...
This is not a question. ContextDuring activation of the Normalization Data Services Client plugin (com.glide.data_services_canonicalization.client), I got to the Update Reference Qualifiers step in the corresponding guided setup. Completing that step...
How can I disable the "Submit Request" option in Service Operations Workspace (SOW) so that users cannot access the internal catalog or create requests from within the workspace? Thank you
Hi all! I’m planning to develop a mobile commerce app and I’m looking for some advice or recommendations on how to get started. Have any of you worked with a development company or team that specializes in mobile commerce apps? What features should ...
Hello Community, I am experiencing an issue with my Personal Developer Instance (PDI) dev193732 (Australia Release). Currently, my instance status is showing as offline. What is confusing is that the ServiceNow Developer Portal claims my "last activi...
I have been sent notification that my PDI is being reclaimed as part of the inactive PDI drive currently under way, but I am actively using it daily. The 'last used' date showing on my Developer homepage is totally incorrect and does not change even...
I want to Hide/Disable new button based on status field value of case form in CSM workspace.If status is closed new button should be hidden/disable in in CSM workspace in related list, it should not be able to create a task.