ATF missing outputs
HiI cannot see output variables here. How can I add them to use in next stepReagrdsPiotr
Forum Posts
variables are missing from RITM
when users are raising request, the variables are not being shown in RITM.& this is why the flow designers are failing .. Can you please suggest
How to limit the work items to an Agent
Hi All,Currently we are implementing the auto assignment of Incidents to available Agent. It is auto assigning the incidents to available Agents as expected but, I would like to introduce a limit on the number of incidents an agent can handle per day...
how to configure form for workspace?
Hi,I created a new customize table and then i created a new sys_ux_list the is reference to this customize table.When I click on the pencil icon to edit the form from the list view inside the workspace im getting this message: how can I configure fo...
How to close a HR task from schduled script
We have a custom workflow for life cycle event.For exit we have a life cycle event case created 30 days before last working day, with HR tasks assigned to multiple teams for clearance along with a task for manager clearance. Once the HR task is close...
Flow Designer parallel tasks closed skipped if specific question is answered no
Good morning, I have a flow that I have 6 tasks that are worked in parallel. There is a select question on each task that has 3 options, Yes, yes with comments and no with comments. the field names areapproved_by_opsapproved_by_it_infrastructureappr...
Questionnaire activity - default value?
Hi! I'm building a Playbook and one of the activities I want to use is the Questionnaire activity. In it, one of the questions is a Reference type, to cmdb_ci table. Can we set default values to these types of fields? Ideally, I would want it to prep...
How to link RITMS together
Hi there, in a flow triggered by a service catalog submission (onboarding) i am submitting other catalog items e.g. : Onboarding form gets submitted -> submit catalog item to request a computer How do I make sure in the related lists of the onboard...
ServiceNow Product Lab - ServiceNow University
Earlier in February I had the chance to participate in a ServiceNow Product Lab interview session and tried out 'specific AI Learning Paths beta features' in ServiceNow University. Unfortunately the ServiceNow Research Program Terms doesn't allow me...
Email Parse to create Catalog Item
I know there are a lot of posts on this, and I have tried to follow some but not getting results Ive followed this video guide, but its not pulling the resultshttps://www.youtube.com/watch?v=uLHCw2GA3lo This is what we haveI get an email into our Hel...
ways to generate JWT in ServiceNow and signing it with ES256 algorithm
ways to generate JWT in ServiceNow and signing it with ES256 algorithm
Which executes first ,UI policy action or UI policy script?
When runnning ui policies ,which executes first ,whether UI policy action or UI policy script?
Notification triggered by scheduled job for different timezones.
A notification is configured to trigger by scheduled job at 9AM, US time zone. Similarly, this notification should be triggered to other users in different time zones at 9AM. Is there any way to configure this without creating scheduled jobs for each...
Priority Planning for Brazil Upgrade — Need Insights
Hi Folks, I’m looking to understand how different organizations are prioritizing the upcoming mandatory migrations and strategic initiatives ahead of the Brazil (or next) upgrade. With multiple deprecations and new capabilities on the horizon, it wou...
