I have a Catalog Item with a List Collector for the cmdb_ci_server table. Within the Flow, I have created a Look Up Records for this table with the condition Sys ID is one of server_configuration_items (List Collector data pill from the Get Catalog V...
Hi, I am trying to build an Interactive Filter on the sys_user table. The goal:Managers (members of a specific assignment group) should open the interactive filter dropdown and see all eligible ITIL users.Standard Fulfillers (non-managers) should op...
Hello, We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCO...
Hi, we had upgraded australia version into test environment recently. during testing, i raised incident into serviceportal page. After incident submission, i found that additional comments field not available for ITIL, Business Stake holder role inst...
I am building a ServiceNow survey with three Yes/No type questions. I need to configure conditional visibility (dependencies) based on the following logic:If Question 1 is No → Question 3 should become visible.If Question 1 is Yes → Question 2 should...
1. I have a scenario where i have to remove field value which contains "not availabe" to transformed as empty, source script for every field could not be the best scenario.2. i wanted to change the source field itself from "not available" to "", can ...
Does anyone know the visibility condition for the 'record history' tab in hr agent workspace? It's not in related list configuration for UIB view but I can see it in the UI builder. However I can't make it visible to all hr agent. Please help.
We have requests that are running longer an a year and we are receiving this error when trying to look at the flow that should be running for the request. Has anyone else encountered this and if so, what did you do to resolve the issue?
My parent Archive Rule is failing to run referenced 'child' Archive Rules. The goal for this archival is to archive [incident_alert] and [incident_alert_task] records when an [incident] record matching the criteria in the parent rule is found. Since ...
Hi AllI am using the On-Call: Assign workflow, which only assigns the ticket to the Primary On-Call user.We also have the On-Call: Escalation by Email workflow, which sends notifications to the Primary and Secondary On-Call users, but it does not as...
Description: We are using the Microsoft Active Directory v2 Spoke (IntegrationHub) to provision new AD user accounts via a ServiceNow Flow. We have identified two separate gaps in the spoke's available actions and need guidance or a fix for both. I...
Hello ServiceNow Community,I’m looking for step‑by‑step guidance and best practices to correctly configure Cross‑Instance Application Trust (CIAT) across multiple ServiceNow environments.Current Environment Setup10 Development instances1 QA instance1...
I am trying to get AI UX to work on my PDI. I have tried both on Australia and on Brazil with the same result.I followed the guide here: https://relay.semaphorepartners.com/aiux-docs/installing/After checking/updating the plugins listed I can see tha...
What is change templateChange templates provide baseline standardisation for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change temp...
I want to see my first name dynamically displayed in the welcome message,so that the Employee Center experience feels more personal and user-friendly.The welcome message in Employee Center should dynamically include the first name of the currently lo...
