How to remove the dummy data?

[sonita]

We have recently transferred the update set from DEV to PROD for the first time, the problem is that the dummy data has been transferred as well. by dummy I mean for example the test incident, change records we created . Is there a straightforward procedure we can execute to remove those dummy data?

[Blaze2 · Accepted solution]

1. Navigate to hi.service-now.com.
2. Click on Self-Service > Remove Demo Data.
3. Specify the instance from which to remove demo data. ...
4. Specify the date and time to remove demo data from the selected instance. ...
5. Click Submit.

ServiceNow KB: Requesting Demo Data Removal using the Service Catalog (KB0550107)

[Abhinay Erra]

As far as I know the actual records will not be captured in the update set. Are you sure those were created by the update set?

[sonita]

You are right! Maybe I made a mistake and they are actually talking about the OOB test records created by the system.

[chris_lo]

Before removing demo data please review the following KB:

https://hi.service-now.com/kb_view.do?sys_kb_id=26187208db749b84fc5b7a9e0f96193c&sysparm_rank=3&sysparm_tsqueryId=833568aedbb597002e247a9e0f961932

Demo data removal can lead to unexpected results. Additionally update sets capture only configuration records so task records would not be included. What determines whether or not we capture customizations on a table is based off of an attribute called update synch which can be found one the dictionary collection record of a table. This attribute only exists for configuration data, namely tables which extend from sys_metadata (Application File).

Staff Technical Support Engineer (SNOW)