How to remove the signature in Inbound reply message?

gokulraj
Giga Expert

Hi Team,

I have a requirement to capture only the content of the email body not with any signature.

Please see the below screenshot

In the above the actual comment is "Dev team non production testing please ignore if you get any emails wrongly" .I want to capture this only not the below parts in the screen shot.How to get this?

13 REPLIES 13

Megha Ahuja
Tera Guru

Hi ,

Go to Email propertes. There is an email property where we can specify the pattern below which it discards everything when found in a reply body

 

find_real_file.png

 

Here you can modify the text pattern and discard everything below that expression.

Thanks,

Megha

 

 

 

Hi Megha,

What is the actual comment I have to give in that section to discard?

Hi ,

It depends upon the exact email template you are receiving.

According to the email message snapshot you have added 

you can just add  -----Original Message-----

find_real_file.png

Remove \n\n from -----Original Message-----

It will discard everything below the -----Original Message-----. 

OR otherwise specify whatever you want.

Thanks,

Megha

Megha Ahuja
Tera Guru

Hi ,

It depends upon the exact email template you are receiving.

According to the email message snapshot you have added 

you can just add  -----Original Message-----

find_real_file.png

Remove \n\n from -----Original Message----- 

OR otherwise specify whatever you want.

Thanks,

Megha