How to remove the signature in Inbound reply message?

[gokulraj]

Hi Team,

I have a requirement to capture only the content of the email body not with any signature.

Please see the below screenshot

In the above the actual comment is "Dev team non production testing please ignore if you get any emails wrongly" .I want to capture this only not the below parts in the screen shot.How to get this?

[Megha Ahuja]

Hi Gokul,

In your Inbound email action script ,

before adding your current.comments just split your email content by the exact variable name for example "reply from".

And discard the content after reply from and then assign it to current.comments

Thanks,

Megha

[gokulraj]

Hi Megha,

I am able to remove the reply from.

But not able to remove the signature.

How to remove the signature??

[Megha Ahuja]

Hi Gokul,

Please split by "Thanks & Regards," to remove the the content after it.

Similarly split by "Update from".

You need to split multiple times to achieve your result.

Please let me know the script you are using so that i can solve your problem.

Thanks,

Megha

[Megha Ahuja]

Hi ,

Are you able to do it?

Thanks,

Megha