How to remove the text below the list collector in RITM and sc_task

[Community Alums]

Hi,

I have the list collector variable. In the RITM level, I am getting extra text. Please let me know how to remove it.

Regards

Suman P.

[Anurag Tripathi]

I think there is some script running which is messing the value of list collector.

Can you see if you have any client scripts that are on the variable on catalog item? If ther are can you show if they have 'run on ritm' also checked?

[Community Alums]

Hi @Anurag Tripathi ,

There is one client script corresponding.

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }


    var disp_value = g_form.getValue('application');
   // alert("The value of display value is " + disp_value);
    var arr = disp_value.split(',');



    if (arr.includes("1a92e78a872ca110392a8628cebb3530")) //chexar
    {
        g_form.addInfoMessage('Used to assist customers with questions involving ATM Check Cashing.');

    }
    if (arr.includes("36a22f8a872ca110392a8628cebb35f7")) // ivfr

    {

        g_form.addInfoMessage('Grants override access to IVFR for Contact Center associates only.');

    }
    if (arr.includes("305841d51b8df9903e27fd9f034bcbc9")) //speedpay

    {

        g_form.addInfoMessage('Used to make payment from another financial institution.');

    }
    if (arr.includes("dbb22782872ca110392a8628cebb35dd")) //TransPerfect

    {

        g_form.addInfoMessage('Provide Interpreters to assist Contact Center agents.');

    }
    // if (arr.includes("1f2b6e431bf4ed50d1c08550604bcb87")) //iver

    // {

    //     g_form.addInfoMessage('Program that provide questions to be ask of customer to help verify identity.');

    // }

}

I am not sure if it is any issue here.

Regards

Suman P.

[Anurag Tripathi]

is there any onload script that maybe adds/removes values?

[Zach Koch]

This link may help you

Removing text below list collector