How to remove time stamp and name from additional comments?

[Nikita40]

Hi All,

I have created an after insert/update business rule on problem table to copy additional comments from problem to incident, and used below script

var inc = new GlideRecord('incident');
inc.addQuery('sys_id', current.u_reference_1);// u_refernce_1 is name of incident field on problem form
inc.query();
while (inc.next()) {

 inc.comments = current.comments.getJournalEntry(1);
 inc.update();
}

please help me to remove the name and timestamp as shown in above image that is also getting copied and pasting in incident additional comments..

Thanks in advance!!!

[Pranav Bhagat]

try this

 inc.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");

[Nikita40]

Hi,

by adding match(/\n.*/gm).join("\n") this is giving extra new lines as shown in image. how can we remove this lines

Thanks & Regards,

Nikita

[Pranav Bhagat]

try removing \n

 inc.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join('');

[Nikita40]

Hi,

It is not working as expected

Thanks,

Nikita