How to render HTML content in journal fields ?

DarshanaGoli
Tera Contributor

13 hours ago

Please share how we can render HTML content in journal fields and show it in Activities tab without enabling system property - glide.ui.security.allow_codetag as it imposes a risk on instance. We are trying to replicate a chat window kind of thing in Activities tab where queries are received from external system which can be inline images, tables, hyperlinks, etc. There queries are then referred by our users to respond back. 

 

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vignesh parthib
Tera Expert

5 hours ago

Hi @DarshanaGoli 

 

Customizing journal fields to render HTML isn’t best practice in ServiceNow due to security risks, maintenance challenges, and breaking native functionality. Use supported alternatives like custom tables or Service Portal widgets instead.

Risks:

  • Future developers may not understand the custom logic.

  • Harder to maintain across upgrades or platform changes.

  • Increases the technical debt of your ServiceNow implementation

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

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