How to reopen one Cancelled Incident back to its original state

SNOW46
Tera Contributor

‎06-03-2019 02:29 AM

Hi All,

I want to reopen one Cancelled Incident back to the original state and make all the fields editable.

It was in InProgress State and after that State was changed to Cancelled.

Can anyone suggest me how to achieve this ?

 

Thanks,

SNOW@Das

0 Helpfuls
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1 REPLY 1

Alikutty A
Tera Sage

‎06-03-2019 02:38 AM

You can write a background script and reopen if it is a one time purpose. You can try this out once.

var inc = new GlideRecord('incident');

inc.get('SYS_ID of Incident');

inc.state = '2';

inc.setWorkflow(false);

inc.update();