Hi folks, I'm hoping someone has encountered this issue before. I'm trying to 'Enable related search box' option on the Incident record in All > Contextual Search > Table Configuration, but I get an error (Record not found) when I hit Save. In fact, ...
We're looking for a solution for the following: Child Incidents (where applicable) are associated to a Production Impact/Major Incident Record.When the Major Incident has been assessed, and it is necessary, a Problem Record is created from the Major ...
Hi All, Could you please help me with the following scenario: We have to make certain fields of the change request read only for standard type change. The field values are populated based on the Standard change template (values are stored in the tab...
Hi all, We're looking to import workstations are part of our CMDB from a 3rd party tool, we have the workstations imported fine but the RAM comes in the format of bytes: Can this be converted to GB within ServiceNow maybe via a business rule or this ...
Hi all, I am trying to create a email notification for when an incident is created. However, the email notification is not being sent. If you can please help me with this. Attached the screenshot as below. if you can please let me know what is that I...
Hello Everyone.when I create incident from the interaction in workspace, after creating incident also interaction being in new state.is it expected behavior or not. Please suggest more on this.
Hi, Can we have the Articles for each category to be sorted based on views.Highest views on top it should be highest to lowest. Can you please tell me how to achive this?, It will be helpful. Thanks in Advance!
Hi Experts, I have a requirement to make two variables inactive when a particular checkbox is marked. In achieving this requirement, I have developed a catalog client script. The problem I have is that the catalog client script is not triggering, ple...
Hi Community, How to change default out of the box priority field to severity in CSM portal after raised the case. Thanks,Srinivasu
I have created a custom widget which generates a newsletter page. I want to download the PDF version of this page (with formatting). Right now it works but without formatting. Any suggestions to get the formatting? <div class="widget-container"> <d...
Hello All,I have to show 'assessment_take2' this ui page on workspace for sn_vdr_risk_asmt_internal_assessment this table..I am using g_modal.showFrame..but i am getting error as 'There was an unexpected failure with this assessment, invalid type pro...
I am using below link in template for linking attachment. This attachment store pdf file<strong><a title="https://xxxx.service-now.com/sys_attachment.do?sys_id=fc9d9d3f47f44e50c5fbd5dc416d437d" href="https://xxxxx.service-now.com/sys_attachment.do?s...
Currently doing a default filter in mobile but can't seem to find a way, How to set a default filter in mobile?
Hi Dev's,Need help in mitigating one error while approving an particular RITM submitted by catalog item.Moment I click on APPROVE, is throws below errorAlthough, RITM is getting approved and also fields mentioned in the screenshot is not empty on RIT...
I have a list collector in my catalog, I have selected table as incident so it will show all the incident record numbers , I have selected a default value and I want to make it read only how can I achieve this ?
