How to report on Indicators?

[drslry2]

Hi gurus,

I'm new to indicators and performance analytics, what I'm trying to do is report on two analytics..'Average Close Time of requested items' and 'Average Incident Resolution Time'.  

Is it possible to include these in a report?  If not how else can I report on these?  

[Sanjay191 · Accepted solution]

Hello @drslry2 

you can implement by report and PA both . if you want to use the report you can use the matric table to get the average close time  for the RITM and  Average Incident Resolution Time .If you want to implement  by  PA(License  Required for the Pro) you can use it please the below article for this

https://www.youtube.com/watch?v=KpLWd44uOR8
https://www.servicenow.com/community/performance-analytics-blog/indicators-on-metrics-performance-an...

https://www.servicenow.com/community/platform-analytics-articles/use-performance-analytics-to-report...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You!!
  

[Sanjay191 · Accepted solution]

Hello @drslry2 

you can implement by report and PA both . if you want to use the report you can use the matric table to get the average close time  for the RITM and  Average Incident Resolution Time .If you want to implement  by  PA(License  Required for the Pro) you can use it please the below article for this

https://www.youtube.com/watch?v=KpLWd44uOR8
https://www.servicenow.com/community/performance-analytics-blog/indicators-on-metrics-performance-an...

https://www.servicenow.com/community/platform-analytics-articles/use-performance-analytics-to-report...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You!!
  

[drslry2]

Thank you for your help...I don't believe I have pa_admin access, once I get this I'll give it a try. Thanks again!

[AndersBGS · Accepted solution]

Hi @drslry2 ,

If you have created the two formula indicators (i guess you have since you have average), then you need to add them to a widget whereafter the widget can ne included in a dashboard.

[drslry2]

Thank you for your help..I see that two widgets exist for the indicators that I need however when I go to add them to a new dashboard they do not appear in the dropdown?  Any idea why this could be?