How to Restrict contextual search results of kb of articles on incident form
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04-11-2024 09:42 PM
Hi
We need to restrict contextual search results on incident record
We have custom field True/False on child table of kb_knowledge table
we dont want to show articles which are marked as true
We tried in configure search context configure but it didnt work
2 REPLIES 2
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04-11-2024 10:56 PM
Please refer to below link
If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.
Thanks
dgarad
Thanks
dgarad
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04-11-2024 11:01 PM
I tried this one but custom field is not on kb_knowledge table if custom field on kb_knowledge then it will work
my field is on child table of kb_knowledge