How to Restrict contextual search results of kb of articles on incident form

Madankumar N1
Tera Contributor

Hi 
We need to restrict contextual search results on incident record 
We have custom field True/False on child table of kb_knowledge table 
we dont want to show articles which are marked as true
We tried in configure search context configure but it didnt work

2 REPLIES 2

dgarad
Giga Sage

Hi @Madankumar N1 

 

Please refer to below link 

https://www.servicenow.com/community/developer-forum/limiting-contextual-search-results-on-incident/...

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad

I tried this one but custom field is not on kb_knowledge table if custom field on kb_knowledge then it will work 
my field is on child table of kb_knowledge