how to restrict incident creation from calendar invites for DL

[RudhraKAM]

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ?

I am not able to restrict subject , as it can be any 

[RudhraKAM]

var queryCtg = JSON.parse(gs.getProperty('wf.chg.attestation.filter.conditions')).querychg || '';

var queryChg = JSON.parse(gs.getProperty('wf.chg.attestation.filter.conditions')).querychg || '';
var queryCTask = JSON.parse(gs.getProperty('wf.chg.attestation.filter.conditions')).queryctask || '';

{
"querychg": "state=3^typeINnormal,expedited^closed_atONLast month@javascript:gs.beginningOfLastMonth()@javascript:gs.endOfLastMonth()^production_system=true",
"queryctask": "state=3^change_task_type=testing^u_sub_typeINInfrastructure,infrastructure_no_test_plan^change_request.production_system=true"
}

[RudhraKAM]

// Step 1: Check raw property value
var rawProp = gs.getProperty('wf.chg.attestation.filter.conditions');
gs.info('RAW PROPERTY: ' + rawProp);

// Step 2: Check if JSON parses
var parsed = {};
try {
parsed = JSON.parse(rawProp);
gs.info('PARSED OK: ' + JSON.stringify(parsed));
} catch(e) {
gs.error('JSON PARSE FAILED: ' + e.message);
}

// Step 3: Check individual keys
gs.info('qa_attestation: ' + parsed.qa_attestation);
gs.info('queryinfrachg: ' + parsed.queryinfrachg);
gs.info('queryinfractask: ' + parsed.queryinfractask);

[Vishal Jaswal]

Hello @RudhraKAM 

You can adhere either of the two below:

1. Inbound action "When to run" Filter Conditions as Headers does not contain ":EE_MeetingMessage"

2. Add below to the Inbound Action Script under Actions tab:

 // Abort if sys_email headers contain ":EE_MeetingMessage"
    var sysEmailGr = new GlideRecord('sys_email');
    if (sysEmailGr.get(email.sys_id)) {
        var headers = sysEmailGr.getValue('headers') || '';
        if (headers.indexOf(':EE_MeetingMessage') > -1) {
            return;
        }

[RudhraKAM]

// Line 17 - TEMPORARY DEBUG
var rawProp = gs.getProperty('wf.chg.attestation.filter.conditions');
gs.addInfoMessage('RAW PROPERTY: ' + rawProp);

var parsed = {};
try {
parsed = JSON.parse(rawProp);
gs.addInfoMessage('PARSED OK - queryinfrachg: ' + parsed.queryinfrachg);
gs.addInfoMessage('PARSED OK - queryinfractask: ' + parsed.queryinfractask);
} catch(e) {
gs.addErrorMessage('JSON PARSE FAILED: ' + e.message);
}

var queryChg = parsed.queryinfrachg || '';
var queryCTask = parsed.queryinfractask || '';

[pratyusha11]

var changeNumber = 'CHG0012345';       // <-- Change this to your Change Request number
var newPlannedStart = '2026-06-15 09:00:00';  // Format: YYYY-MM-DD HH:MM:SS
var newPlannedEnd   = '2026-06-15 17:00:00';  // Format: YYYY-MM-DD HH:MM:SS

var gr = new GlideRecord('change_request');
gr.addQuery('number', changeNumber);
gr.query();

if (gr.next()) {
    gr.setValue('start_date', newPlannedStart);
    gr.setValue('end_date', newPlannedEnd);
    gr.setWorkflow(false);   // skip business rules
    gr.autoSysFields(false); // skip sys_updated_on / sys_updated_by changes
    gr.update();
    gs.print('Updated ' + changeNumber + ' → Start: ' + newPlannedStart + ' | End: ' + newPlannedEnd);
} else {
    gs.print('Change Request not found: ' + changeNumber);
}