Hi @Balakrishna_ABK
Try this :
- Create the Custom Role
- Navigate to User Administration > Roles > click New.
- Name the role (like nps_viewer).
- Click Submit.
2.Configure a Read ACL on the Metric
- Navigate to System Security > Access Control (ACL)>Click New.
- Operation: read
- Name: Select the Assessment Metric table.
- Condition: Set a condition to isolate the NPS metric (e.g., Metric type is NPS or Name is your NPS metric name).
- Roles: In the "Requires role" related list, add the specific role you just created (like nps_viewer) and any admin roles.
- Click Submit.
Note: Users without the nps_viewer role will no longer see the NPS metric when viewing surveys.
3.Configure a report_view ACL for Reporting
To prevent users from selecting the NPS metric in reports and dashboards, add a Report View ACL.
- Navigate to System Security > Access Control.
- Click New.
- Operation: report_view.
- Name: Select the Assessment Metric table.
- Roles: In the "Requires role" related list, add the nps_viewer role.
- Click Submit.
Note: This prevents unauthorized users from using the NPS metric as grouping or filtering criteria in their reports.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
