Developer

Ability to Disable/Hide "Accept" Button in AWA Inbox for Hard-Phone CTI Integration

I need a way to programmatically disable or hide the "Accept" button within the inbox component in both "CSM/FSM Configurable Workspace" and "Service Operations Workspace". I use AWA Offer Work API to offer work items to agents and AWA Inbox Action A...

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On the Contract management module, why do we have 2 renew ui actions

On the Contract management module, why do we have 2 renew ui actions and how do we differentiate based on the contract models.

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${mailto:template} does not include Email Template Message in mailto body (only watermark is populat

Hello experts,I am experiencing an issue with the ${mailto:} functionality in a ServiceNow notification and would like to understand whether this is expected behavior or if I am missing a configuration.RequirementWe are implementing email-based appro...

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Glide List Type Bulk Update values in a field

Hello Experts, Any one has done bulk uploads of data in a field of type= Glide List. We need to add more than 200 values and doing manually looks not a better solution. We need to add in Table = "discovery_port_probe" to field = "Triggered by servic...

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Unable to update sys_user Name-Value Pairs field from Flow Designer Custom Action

Hi All,I have a catalog item where, on submission, I need to take the value of a catalog variable ("I request an exception until" (which is a date type field)) and update the Requested For user's u_sn_attributes field on the sys_user table. The field...

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UI Builder - hiding related tabs and Compose Email section

ahoy Now Ninjas! Anyone with any suggestions how to hide the highlighted sections in CSM/FSM Workspace? I have checked all options as in here I searched around UI Builder but didn't manage to find it. Now I have 2 instances where one has the two sec...

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Create or Edit Mobile App Home Screen

I'm trying to edit the home screen on our mobile app. So far I have made it to the Mobile App Builder, selected my scope, and created a function. I see the location I need to add the function in Mobile App Configs but there is not a way to edit the ...

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Flow Designer Notification Issue – Dynamic RITM Link Not Working & List Collector Users Not Displayi

Hi Team,I am working on a Flow Designer (Application Access Request Flow) where a notification is triggered after fulfillment of a Requested Item (RITM).The notification is triggering successfully, but I am facing two issues in the email content.Issu...

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Resolved! Clarification about CIS-DF exam

Hi all,I need clarification regarding the CIS-Data Foundations (CIS-DF) exam, specifically about its last date. For example, if I registered on April 1st, I understand that I have 90 days to take the exam. However, I have heard that if we do not comp...

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ServiceNow PDI - unable to start

I keep getting a message that says the developer instances are down for unscheduled maintenance. This has been for the last 3 days. Any thoughts?

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Resolved! Ebounding of Problem and Change Table

Hi Team,Could you please share any solution or documentation regarding ebounding for the Problem and Change tables in ServiceNow?Looking for best practices around relationships, lifecycle, and control.Thank you

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Building randomized quizzes from a question pool, looking for the best approach

I'm looking to build a quiz system in ServiceNow with the following requirements:1. Question PoolEach quiz should draw from its own dedicated pool of questions. Ideally, I'd also like the option to split that pool into multiple categories within a si...

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How to Trigger a flow for outbound emails?

I want to clear the "Needs attention" flag to false when an agent replies to a case using the Compose email UI action in workspace. How can I trigger a flow that runs on this outbound email? I don't want to set the trigger as sys_email, as it is not ...

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Now Mobile App - Barcode Scan to create work order

Hello, I have a client who would like to utilize a record producer we already have built for them in the service portal in the now mobile app so that users can put in tickets from their phones. The kicker is that the client would like the users to be...

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Resolved! How to Migrate Decision table from Dev to QA

I have created a decision table in dev environment and now I'm trying to move that decision table QA using update set. But the migration is not happening properly.Pls suggest the ways for migration of decision table.

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