How to Restrict "View Workbench" UI Action to Specific Roles in Major Incident Management?

[sattar3]

Hello Everyone,

I am looking to hide the "View Workbench" UI action, which currently appears for proposed or promoted Major Incidents.

 My requirement is to implement role-based access control for the Major Incident Management (MIM) Workbench. Specifically, I want only authorized users with certain roles to access and perform critical actions related to Major Incident Management.

Roles and Access Requirements:

We plan to define the following roles with specific permissions:

• Major Incident Manager (Major Incident Manager)
  • Full access to declare major incidents, manage the workbench, and coordinate resolutions.
• Communication Manager
• Incident Manager
• Admin

The roles should have permissions organized around:

• Incident declaration
• Workbench access
• Communication plan management
• Task assignments and updates

Current Setup:

• The Major Incident Management plugin is installed.
• The "View Workbench" UI action is currently visible regardless of user role.

What I Need Help With:

• How can I restrict the visibility of the "View Workbench" UI action so that only users with one of the following roles can see it?

  • major_incident_manager
  • communication_manager
  • incident_manager
  • admin

• Are there best practices or recommended approaches to implement this kind of role-based UI action visibility within the Major Incident Management plugin?

Any sample scripts, configuration guidance, or suggestions would be greatly appreciated!

Thanks,

Sattar

[RaghavSh]

@sattar3 Open "View Workbench" UI action in "sys_ui_action" table and under "Requires Role" tab add the roles required to access this button.

I don't think any script is required here.

Please mark the answer correct/helpful accordingly.

[sattar3]

@RaghavSh  thanks for your reply.

Here in this case we need to remove the existing roles like itil,sn_incident_read roles.

If we remove the existing roles and replace with major incident role then is there any issue? 

Thanks,

Sattar

[RaghavSh]

No issues, if that is your requirement, you can add those roles and remove the existing ones.

it is normal configuration and will not cause any issues.

[sattar3]

thanks@RaghavSh