How to restrict specific groups or categories of incidents to only its group members

[Renu4]

Hello All,

I want to restrict the HR group from everyone as it will contain confidential data.

I need guidance with it.

i have refered to the knowledge artile here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

but not sure what wrong i am doing .

I have attached the image below for more info.

Thanks in Advance,

Regards,

Renu

[Ankur Bawiskar]

@Renu4 

So members from HR group should not see any incidents?

[Renu4]

Hi Ankur,

Could you guide me?

[Renu4]

Hi Ankur,

I need only the hr people and the creator of the ticket to be able to view the ticket.

[Community Alums]

Hi @Renu4 ,

Use the below script to achieve this requirement.

Use sys_id of group in place of group name.

If this solves your query mark this as correct and helpful.

Thanks

Anand

[Renu4]

Hi Anand,

i can still view the tickets raised by one more colleague to the HR group.

i am using before -->query rule.