How to restrict to access the record based on the custom role (global search any way )

[jaiho_rai]

Hi ALL,

There is issue I need to restrict the access the record if user have certain condition 

table - incident

- Custom role - xyz_role

category - Security

Subcategory - antivirus

These records are only accessible to those only who have "xyz_role" , others will not able to access.

What I tried :

ACL - read > incident > --none-- > role - xyz_role > condition ->category - Security >Subcategory - antivirus

other try 

read > incident > * > role - xyz_role > condition ->category - Security >Subcategory - antivirus

but it failing  ??????????

please suggest 

[jaiho_rai]

Hi @Sandeep Rajput ,

It's a huge list of acl on incident, I tried many ACLs to deactivate, activate and add the condition.

It's around 136+ acl , could you help me to which one needs to deactivate 

[AshishKM]

@jaiho_rai , be caution while deactivating any of ACL, primarily don't do that unless you are 100% sure about that. Check only read ACL and compare while has the same type of role granting, those who has write ACL access those user can also read that data.    

[Sandeep Rajput]

@jaiho_rai Use the ACL debugger to check which ACLs are granting access to the user on the incident table. For more information please refer to https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/contextual-security/c...