how to retireve case number from case table

[SyydQ]

Hi,

I want to capture newly generated case number from sn_customerservice_case table in ATF after an email inbound action. how should i do that? is it possible to store the value to use it in a different step later.

Thanks in advance for your help.

[Kieran Anson]

Hi,

Are you using the "Generate Inbound Email" action to create your email? If so, the output of that action is the email record. 

You can then use that to perform a server lookup to find the record and check it's processed. The resulting record is saved in the target field of the email record

[SyydQ]

@Kieran Anson 

yes i used "Generate Inbound Email" and i can see there is a record in CASE table when i did a record query by short description. i want to capture the Number for the case and used it later test steps. is it at all possible?

[Kieran Anson]

Hi,

If you're doing a record query, you already have access to the number field as part of that record query

[SyydQ]

@Kieran Anson 

Yes but i am not trying to validate a particular case number at this point. I am trying to capture the case number [as an output] generated by inbound action so that i can use it in a later step.