How to return a Record from a Flow Designer Action Script Step?

Susan Sellmeye1 · ‎12-20-2022

Can someone please help?

I have a FD that calls an Action to create 2 new records and apply a Form Template to each record > this works.

But I need to return the Record that was created for Case and the Record that was created for Incident, back to my Flow.

Here is my Action Script Step:

var grCase = new GlideRecord('sn_customerservice_case');

grCase.initialize();

grCase.applyTemplate('Case Template 1');

outputs.record = grCase.insert();

var grINC = new GlideRecord('incident');

grINC.initialize();

grINC.applyTemplate('INC Template 1);

outputs.record = grINC.insert();

Can someone help me update this code and provide the Output type that is needed?

I need to return type Record to my Flow so I can access its values.

Thank you!

Susan Sellmeye1 · ‎12-28-2022

I figured out the solution. I had to update the Script Step in the Action, use a String Field in both outputs and in the Flow > use a Look Up Record and Update Record.

Here is the full solution:

(function execute(inputs, outputs) {
var grIMS = new GlideRecord('interaction');
grIMS.initialize();
grIMS.applyTemplate('Template 1');
grIMS.insert();
outputs.record = grIMS;
outputs.record1 = grIMS.getValue('number');

var grCase = new GlideRecord('sn_customerservice_case');
grCase.initialize();
grCase.applyTemplate('Template 2');
grCase.insert();
outputs.record = grCase;
outputs.record2 = grCase.getValue('number');

var grINC = new GlideRecord('incident');
grINC.initialize();
grINC.applyTemplate('Template 3');
grINC.insert();
outputs.record = grINC;
outputs.record3 = grINC.getValue('number');;

})(inputs, outputs);

Script Step Outputs:

Action Output Outputs:

In the Flow:

Call the Action

Look Up Record

Update Record

(for all 3 records types)

View solution in original post