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a month ago
Hi Community,
Greetings.
I have a request towards catalog item. I am asked to set up a new form. In the fulfillment phase, an existing form should be used. Due the complexity of this existing form, I could not simply use the workflow behind it.
Is there some kind of similar concept like "catalog item API" so that I could pass those input to the variable of the existing form in fulfillment? Or if you were facing this challenge, how would you handle it?
Thanks.
Solved! Go to Solution.
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a month ago
You can use CART API or CartJS to submit a catalog item via script
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
Hi @major li
May you use Variable Sets (Partial Reuse). If the “complexity” of your existing form comes from many variables, extract them into Variable Sets.
Assign the same Variable Set to multiple catalog items. This gives true reuse of form fields, though you still need to consider how workflows are handled.
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a month ago
hi @Rafael Batistot ,
this could be hard. there are too many script behind these variables. It is like re-build a new form in this solution.
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a month ago
You can use CART API or CartJS to submit a catalog item via script
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
Hi @major li
Yes, you can use CartJS / API for same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
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