How to revert version in Virtual Designer?

Kri
Tera Guru

How to revert version in Virtual Designer?

@johndoh 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Here you go:
- 2021-09-20 - Article - Discard/revert draft changes Virtual Agent Topic / Topic Block

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

3 REPLIES 3

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Here you go:
- 2021-09-20 - Article - Discard/revert draft changes Virtual Agent Topic / Topic Block

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Thanks Mark, I was close, but I think would work for the last published item 🙂 Good write up. I have not had to do this personally myself yet so will save this link for future reference.

johndoh
Mega Sage

I would think you can go into whatever update set you are/were in and look for *SYS_ID of the sys_cs_topic record in the name field. If you were not in an update set check the Default one. Move that to another update set, mark completed and select backout.  If you have performed multiple updates this will not work.