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06-19-2023 12:10 PM

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06-19-2023 12:22 PM
Hi there,
Here you go:
- 2021-09-20 - Article - Discard/revert draft changes Virtual Agent Topic / Topic Block
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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06-19-2023 12:22 PM
Hi there,
Here you go:
- 2021-09-20 - Article - Discard/revert draft changes Virtual Agent Topic / Topic Block
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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06-19-2023 12:37 PM - edited 06-19-2023 01:09 PM
Thanks Mark, I was close, but I think would work for the last published item 🙂 Good write up. I have not had to do this personally myself yet so will save this link for future reference.
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06-19-2023 12:29 PM - edited 06-19-2023 12:32 PM
I would think you can go into whatever update set you are/were in and look for *SYS_ID of the sys_cs_topic record in the name field. If you were not in an update set check the Default one. Move that to another update set, mark completed and select backout. If you have performed multiple updates this will not work.