How to search list of incidents

[senthilsubbaiya]

Hi Friends,

I would like to search a list of tickets (around 300 incidents). Please assist.

OR between each incident allows me only certain range.

[Chuck Tomasi]

Hi,

This is done with filters and breadcrumbs. Very easy to use.

Recommended reading:

Using Filters and Breadcrumbs - ServiceNow Wiki

[Chuck Tomasi]

What's more, you can also right click on a list value and select Show Matching or Filter Out (I really wish more apps had this) to quickly build the filter.

[Chuck Tomasi]

If I misunderstood (after reading a second time) you may be referring to scripting... in that case, you can use the GlideRecord API.

Recommended reading:

GlideRecord - ServiceNow Wiki

Let me know if one of those random answers hits the mark.

[Pradeep Sharma]

Hi Senthilkumar,

If you are looking for a script then you can refer the sample here and adjust it accordingly as per your req. For ex the below one will filter all active records and return the row count.

incidentCount()
function incidentCount()
{
var gr = new GlideRecord('incident');
gr.addQuery('active', true);
gr.query();
while(gr.next())
   {
   gs.info(gr.getRowCount() + ' incidents found');
}
}

The same script you can fire from background script. More info here.

Background Scripts — ServiceNow Elite

If that doesn't answer your question then please elaborate further on your req.