How to see the list pop up view of the incident in SOW

rajeshsd699
Giga Contributor
 
3 REPLIES 3

GlideFather
Tera Patron

Hi @rajeshsd699,

 

you haven't added any description which makes your question unclear. Maybe adding a screenshot or more context will make it easier to understand but without that, it'd be difficult to give you any meaningful response...

 

EDIT: rephrasing (in orange)

_____
Answers generated by GlideFather. Check for accuracy.

Tanushree Maiti
Kilo Patron

Hi @rajeshsd699 

 

Navigate to Incident list //incident.list

Change the view to Service Operation Workspace.

Click on Pop -up view. It will work.

TanushreeMaiti_0-1776835650137.png

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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lauri457
Tera Sage

I am guessing you mean to ask what the view is in this panel in sow? 

lauri457_0-1776906822889.png

It seems to be the workspace view and it's hardcoded in a library asset so you can't change it.

    }; (0, r.createCustomElement)("sn-record-list-quick-edit",
        {
            renderer: {
                type: a.default, view: e => {
                    const { properties: { quickEditSysId: E, table: t
                    }
                    } = e; return (0, a.createElement)("sn-record-common-quick-form",
                        {
                            table: t,
                            "sys-id": E, view: "workspace", key: `quick_form_${E
                                }`
                        })
                }
            }, properties: {
                quickEditSysId: {
                    default: ""
                }, table: {
                    default: ""
                }, workspaceConfigId: {
                    default: ""
                }
            }, actionHandlers: Re
        });

E: looks like there's been an update to the sow list page collection in australia so mileage may vary. For the new page it uses the view from the list controller so it'll be the sow view oob. But now it can be edited by duplicating the list page to force view rules in the quick edit view via the list controller or updating the page directly that is used in the panel viewport.