How to see the release number on my change request?

[vanessaheux]

Hello

My company would like to use release management in order to group all changes to implement on a same release.

I’ve checked what exists OOB and there are some things I don’t understand:

If I affect one or more changes through the release screen, then I can see all the changes in the release screen but I can’t see the release number/description in the change screen or in the change table. This is an issue as I would like that the requester of the change can see that the change belongs to which release.

How can we achieve this? Isn’t it OOB to see the release on the change if I have affected the change in the release before?

Note : I don't speak about adding releases in a change request, it is the contrary, each change should belong to one unique release (or belong to nothing).

Regards

Vanessa Heux

[JP - Kyndryl]

Hi Vanessa,

I don't have Release implemented, so I cannot show you here,  but please try this in a Change record:

Additional actions (the 3 bars icon) > Configure > Related Lists

See if there is one connecting Change and Release.   If so, add it.

You will then have a Related List at the bottom of the change that will list the Release(s).

Regards.

JP

[vanessaheux]

Hello JP

Thanks for information but this is why I put a note " I don't speak about adding releases in a change request, it is the contrary, each change should belong to one unique release (or belong to nothing)."

If I use the related list you told me, this is to put one or many releases in a change and I don't want this.

I want many changes in one release. And I want to see the release number on each of these changes.

Regards

[JP - Kyndryl · Accepted solution]

Hi Vanessa,

As we can see, OOTB this is implemented many-to-many, so in order to do what you want you will have to define a new custom Release field (of type Reference, and Read only) in the change_request table and have it populated via a Flow (or a BR) the moment a new change is added to a release.

Regards.

JP

[vanessaheux]

Thank you JP I'll do like that if there is no other solution OOB