How to send a notification to an approval group

[matthew_hughes]

In our ServiceNow instance, we have some records called 'Capability Provisioning' records, which extends from the 'u_cmdb_ci' table:

I'm wanting to create a notification if either the 'Provider' or 'Recipient' fields on a record gets amended and send this to the approval group of the 'Provider' or 'Recipient'. Both of those fields come from the 'Departments' table e.g. if the 'Provider' changes, an email notification should be sent to the approval group of the new 'Provider' and the approval group of the current 'Recipient', and vice versa.

In this example, the notification would only need to be sent to the approval group, containing SPC. 

I thought I'd check if this is possible to do.

[matthew_hughes]

When it comes to creating the notification, would I need to select Event is fired?

[Raghu Ram Y]

Yes correct.. Please mark my response as both helpful and correct, if it helps,.

[matthew_hughes]

What would need to be included in the event?

[Raghu Ram Y]

Nothing do same like above script.. Just create event in event registry table..

[Rush B]

This require a notification to trigger on event , and that event call is defined using Business Rule.

Possible solution steps:

1.create a business rule :

After -> on update/insert  when the 'Provider' or 'Recipient' fields changes 

on the Advanced script part put that eventqueue() method name and that group members can be notified.