How to send a pre breach notification before 15minutes of SLA breach having 120minutes duration

kumar junior11
Tera Contributor

‎12-29-2023 05:17 AM

How to send a pre breach notification before 15minutes of SLA breach having 120minutes duration

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-29-2023 05:19 AM

Hi @kumar junior11 

 

SN has OOTB notifications, on 50% , 75%, 90% of SLA time . Please have a look in same. or create a flow, to look up the records and send notifications. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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kumar junior11
Tera Contributor
In response to Dr Atul G- LNG

‎12-29-2023 05:26 AM

But I need to send the notification based on minutes , when i convert them to percentage it is getting point percentages like 75.5%, 87.54% etc 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to kumar junior11

‎12-29-2023 05:37 AM

Hi @kumar junior11 

 

It is OOTB Flow:

 

LearnNGrowAtul_0-1703857002677.png

https://INSTANCENAME.service-now.com/$flow-designer.do?sysparm_nostack=true#/flow-designer/828f267973333300e289235f04f6a7a3

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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kumar junior11
Tera Contributor
In response to Dr Atul G- LNG

‎12-29-2023 05:47 AM

Hi @Dr Atul G- LNG , In my case my sla has total duration of 120 minutes ,pre breach notification should sent in last 15minutes . so i converted that into percentage i got 87.5% , it means i need to send notification when sla reach 87.5%. so the problem is flow not accepting the point percentages. if i enter 87.5% its taking roundup value 87%. 

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