how to send notification through workflow in servicenow

[KS13]

Hi All, 

The issue is the OOB notifications generate, however the Events at the end of the flow do not generate notificaitons. 

I was hoping I can get some help. I have created a simple catalog item with the following workflow steps:

1. User submits the form

2. Approvals

3. Task generated

4. Yes/No mandatory, fulfiller variable

5. Close Task 

6. Once Task is closed, based on the fulfiller variable, if Yes notificaiton (with specific verbaiage) is sent to the Requested for

7. Once Task is closed, based on the fulfiller variable, if No notificaiton (with specific verbaiage)  is sent to the Requested for

8. This completes the WF. 

[Sainath N]

@KS13 : The Create Event activity fires an event and logs the entry in the [sysevent] table. If there is a notification configured based on this event, the system sends a notification.

Please make sure that the event is not getting errored in the event log table and that there is a notification configured for the event and the audience are valid users.

Use the Event Log to see which events have been generated. To open the Event Log, use the All menu in the main ServiceNow browser window to open System Policy > Events > Event Log.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[KS13]

Thank you Sainath!

[Sainath N · Accepted solution]

@KS13 : Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.