How to send Approval notification to Group email rather than individual Group members

[Alekhya Nagabhy]

HI Evryone,

We had a requirement where our Approval notification should send to Group email for group Approval rather than sending Approval notification to every group member. I have tried by Unchecking "Include Members" but no luck that is working.

If anyone have any idea how to achieve this that will be helpful.

Thanks,

Alekhya N

[Alikutty A]

Hello,

My understanding is that if you setup a group email on your group, The emails are no longer send to the group members instead it will be directly send to the group email address. Are you sending the email directly to the GROUP SYS_ID?

Thanks!

[Alekhya Nagabhy]

HI Ali,

Thanks for your response!!!

In Approval activity i have selected Group as the approver and That group has email address as well. But Approval notification is sending to individual users not to group email id.

In the Approval notification Recipients is given as approver, Because of this it is sending to group members by default. How can we acheive this to send to group email.

Thanks,

Alekhya N 

[Alikutty A]

This will work if you can add the group name within the notification, but since the email is generic i guess that is not possible.

You can write a mail script and then embed it in your notification if the group can be fetched dynamically. Where is group value mapped?

[Alekhya Nagabhy]

Hi Ali,

Yes, Group Name is selected in the notification itself. But this Approval notification is in "sysapproval_approver" table and receipents are selected as "Approver" in the notification.

So, when approval is assigned to Group, In Approvers Tab on RITM shows all the Group members as approvers and sends this notification.

Now, I want to ignore this mail to send to group members/Approver should send to Group mail. Am not sure whether i am missing anything .

Thanks,

Alekhya N