How to send Approval notification to Group email rather than individual Group members

[Alekhya Nagabhy]

HI Evryone,

We had a requirement where our Approval notification should send to Group email for group Approval rather than sending Approval notification to every group member. I have tried by Unchecking "Include Members" but no luck that is working.

If anyone have any idea how to achieve this that will be helpful.

Thanks,

Alekhya N

[Alikutty A]

I can understand the requirement, So this notification is just for alerting the users in group mail and they cannot really approve it. Only the members can approve the request. 

[Tommy SN Sahlin]

Hi Alekhya,

just to clarify: is your requirement that a specific notification should always be sent to group email instead of every group member? Or is the requirement that for a specific group, all notifications should be sent to group email?

cheers  /Tommy

[Alekhya Nagabhy]

HI Tommy,

We have OOB approval notification right? so I want that notification to send to group email. There is one catalog item which has group approval when we had this group approval i want to send this OOB approval notification to Group email not for all the group members.

Thanks,

Alekhya N

[Satyanarayana U]

Not sure if you are still looking for the solution. But you can follow below steps

1. Add a condition (group is empty)  to the OOB approval notification on "sysapproval_approver" table.

2. Create a new notification on "sysapproval_group" which will be sent when a record is created or updated (Condition can be like Assignment Group changes & Assignment Group is not empty) and recipients should be "Assignment Group.Email" 

3. You can write an inbound action on "sysapproval_group" and set "Approval" field to either approved or rejected, if users send approval/rejection from email.