How to send automated text SMS to on-call engineers without Third party integration

Ashutosh Kumar
Kilo Contributor

‎08-11-2023 10:21 AM

Hello Devs,

 

I was looking for some solution to send Automated text message to On-call engineers on their mobile phone if a P1/P2 Incident is assigned to their queue without integrating with Third party vendors like Twilio. 

Any lead is appreciated. 

Regards

Ashutosh

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2 REPLIES 2

AnveshKumar M
Tera Sage
Tera Sage

‎08-11-2023 05:02 PM

Hi @Ashutosh Kumar 

I was searching for the same thing sometime back today, it's not possible without a third-party vendor integration. You can refer the following article for quick reference.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

Thanks,
Anvesh

Ashutosh Kumar
Kilo Contributor

‎08-14-2023 09:10 PM

Thank you, Anvesh. Appreciate it!

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