How to send email if no respond received

[SomyaSwaroC]

How can I send a recurring notification email through Flow Designer for a catalog item, followed by a reminder if there's no response?

I need to create a flow in Flow Designer that sends an email notification to the customer on the 1st of every month. If the customer does not respond within 7 days, a follow-up email should be sent automatically.

[Shivalika · Accepted solution]

Hello @SomyaSwaroC 

1)Just add Trigger type as "Scheduled" choose 1st of month and use "Send email" OOB Action for the first email. 

2)For the second email , add "Wait for Timer for 7 days" 

3)Then "Look up Record" in the "sys_email" table if there is more than 1 record with that subject line. 

4)Then another "Send email action - recurring" you can test this out with some small timer and then add 7 days for going to production.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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