how to send email notification to change task owners when change task is cancelled?

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Nitin21
Tera Contributor

‎03-15-2024 04:44 AM

how to send email notification to change task owners when change task is cancelled as a result of Change request getting cancelled?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-15-2024 05:02 AM

Hi @Nitin21 

 

Go to notification

Create a notification on change task table

 

AGLearnNGrow_0-1710504104197.png

AGLearnNGrow_1-1710504134722.png

 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-15-2024 05:02 AM

Hi @Nitin21 

 

Go to notification

Create a notification on change task table

 

AGLearnNGrow_0-1710504104197.png

AGLearnNGrow_1-1710504134722.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Nitin21
Tera Contributor
In response to Dr Atul G- LNG

‎03-18-2024 05:50 AM

Thank you! this helped. 

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M Ismail
Tera Guru

‎03-15-2024 05:15 AM

Hi @Nitin21 ,

You will need to create a notiification on this table 'change_task'   and in when to send select the  record updated and in condition state is cancelled. And in Who Will Recieve section select the change task owner through dot walk.

Please hit helpful and accept this as a solution if it solved your problem.
Thank you!

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