How to send email to specific person after user submitting request item

[Junyu]

Dear all,

I created a catalog item and I want the specific person(such as admin) will receive the notification email when the user submits the request through this catalog item. How do I do that?

[Junyu]

Hi,

Is there any Notification activity for me to use directly? Or I need to write this workflow on my own.

Regards,

Junyu

[suvro]

Have you created any workflow for this catalog item, if not Yes you have to create a new Workflow and in the workflow field of the catalog item set the workflow. Then in the workflow add a notification activity which is OOB. just need to configure whom to send, email body 

[Junyu]

Hi,

Are there any tutorials to show more detailed steps? I've never edited workflow before, so I don't know how to do it.

Regards,

Junyu

[suvro · Accepted solution]

Go to Workflow Editor

Open the workflow you want to edit , then checkout the workflow

Then from the core tab drag and drop the notification activity in the workflow

Then open that activity to configure it as per your requirement. Then Publish the workflow

[Junyu]

Hi,

I saw another method is System Notification -> Email -> Notifications, What's the difference between this and workflow?

I mean this part:

THanks for your reply.