How to send email to specific person after user submitting request item

Junyu · ‎05-30-2022

Dear all,

I created a catalog item and I want the specific person(such as admin) will receive the notification email when the user submits the request through this catalog item. How do I do that?

suvro · ‎05-30-2022

Go to Workflow Editor

Open the workflow you want to edit , then checkout the workflow

Then from the core tab drag and drop the notification activity in the workflow

Then open that activity to configure it as per your requirement. Then Publish the workflow

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suvro · ‎05-31-2022

Also check whether the send to event creator check box is checked or not. It will be in who will receive tab.

In sys_email table you can check all the emails that were triggered

Junyu · ‎05-31-2022

Hi suvro,

For my email address I can see this record:

The subject hits and the type is send-ready, does it mean it has been triggered?

suvro · ‎05-31-2022

Yes it has been triggered, it is ready to be sent so your notification is working correctly.