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How to send emails to multiple users with multiple conditions

AnilM99
Tera Expert

‎01-23-2024 03:48 AM

Hi Team,

I want to sent email.

 

AnilM99_1-1706009811817.pngAnilM99_2-1706009853807.png

 

My requirement:

If (Incident Assignment group == configuration item Support Group){

if(Primary User != ""){

send email to primary user.

}

if(Secondary User != ""){

send email to Secondary User.

}

if(Primary User == "" && Secondary User == ""){

send email to Support Group.

}else{

send email to incident Assignment group

}

 

Help on the Notification Email Script

 

Thanks

Anil!

 

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1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-23-2024 03:50 AM

Best is to via Flow and put the conditions. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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