How to send emails to multiple users with multiple conditions

AnilM99
Tera Expert

‎01-23-2024 03:48 AM

Hi Team,

I want to sent email.

 

AnilM99_1-1706009811817.pngAnilM99_2-1706009853807.png

 

My requirement:

If (Incident Assignment group == configuration item Support Group){

if(Primary User != ""){

send email to primary user.

}

if(Secondary User != ""){

send email to Secondary User.

}

if(Primary User == "" && Secondary User == ""){

send email to Support Group.

}else{

send email to incident Assignment group

}

 

Help on the Notification Email Script

 

Thanks

Anil!

 

0 Helpfuls
  • 221 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-23-2024 03:50 AM

Best is to via Flow and put the conditions. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls