How to send notification to multiple email ID's of a same person.

Ashwini8 · ‎03-16-2021

Hi All,

We have a requirement that when a notification is sent, suppose a user has 2 mail id's. then it should send the notification to both the email address.

In user form we have below fields, suppose alternative email id field is not empty then it should send notification to both the email id's. Please suggest some solution to implement this.

Thanks

Rogers Cadenhe1 · ‎03-17-2021

Create a business rule on sys_email before insert that adds each recipient's alternate email address to the Recipients field.

(function executeRule(current, previous /*null when async*/) {

	// get the current recipient(s)
	var emailTo = current.recipients.split(',');
	for (var i = 0; i < emailTo.length; i++) {
		// look for a user matching a recipient email address
		var userRec = new GlideRecord('sys_user');
		userRec.addEncodedQuery('email=' + emailTo[i] + '^u_alternate_emailISNOTEMPTY');
		userRec.query();
		if (userRec.next()) {
			// found one, so add their alternate email
			emailTo.push(userRec.u_alternate_email);
		}
	}
	// save the recipients
	current.recipients = emailTo.join(',');

})(current, previous);

View solution in original post

Rogers Cadenhe1 · ‎03-25-2021

There's already a check in the code I posted to exclude empty Alternate Email values. Adding a condition to the business rule requiring Type to be send-ready should not stop the business rule from executing.