Hello all. I'm having some issues updating the condition on a UI action and am looking for some guidance. We have a UI action that is currently working. The condition for that UI action is: (current.u_work_order_number.nil())&&(gs.getUser().hasRole('...
Currently, we have a widget built that displays the key risks, actions and decisions for a single project on a page. What our corporate staff would like to see is a report of all projects with those key risks, actions and decisions listed on that rep...
Hi I have below requirement. there is one table called History of employee. I need to calculate current year and last year Rank and calculate the points gained.employee numberyearrank performance points100202431100202342100202253101202442101202342...
Hi guys , a little help please ..So we are using the REST aggregate API to retrieve a count of incidents open.We have an intranet page that we want to display this number on but im struggling on how to get the number from the response so that i can u...
HelloI would like to post comments to existing Requested Items (RITM), I'm using the curl script below to post comments on a particular RITM and it's not working and throwing errors, can anyone tell me what was wrong with my curl commandCURL COMMAND:...
Hello, VA returning only IT KB Articles. why contextual search is not returning HR KB Articles for me.Virtual agent returning KB articles for IT and HR on DEV and Test instance successfully but not on Prod Instance. Anyone please help me in this issu...
Hi, I need to configure a variable which will have an predefined excel attachment and fill the data in it and reattach through the attachment option in record producer variables. I have also checked we can use macro variable type but unfortunately it...
Hi, In workspace, I want to implement the comment functionality in every field like we have in MS word. please suggest how we can achieve this? Thank you in advance!
Hi All,I want to add radio button in my service catalog variable , do you have any idea how to do that ?Field labelField typemandatory Do you already have a company phone?Choice (Boolean)*Radio buttons for 'Yes' or 'No', may trigger additional field...
Hi,Does anyone have detailed instructions on converting an SCtask to an Incident? This change would copy the sctask caller, short description to the incident and then close the sctask, request item and request. Can any help on this?Thank you in adv...
Hello, How to create categories tiles in Service Portal, like below example screenshot. when we click on Hardware, it should all catalog items related to hardware and so on.Can someone help me how we can achieve this functionality. Thanks in advance ...
Hi All, Like how in Incident case, once an end user submits an Incident in Service portal he can able to post his/her comments. But it is not possible incase of Catalog Request. I cant see any text box to post comments. Also can anyone let me know h...
Hi I'm trying to create a report with the record producer variable data in it, when i run the report with admin access it was showing me the data but when i tried with custom roles and itil role it the variable data was not showing on the reportThe ...
HI, In Service portal, When user clicks on Ok in the alert popup, i would like to open a URL in the background and not redirect the user to the url. (the user should still be on the current window). Is this possible? If so, can you please suggest h...
Good Afternoon Everybody, I have a request in our instance that I can not find a solution for. The user wishes to hide work notes in a project that didn't come from the project manager. In short, our platform uses a parent/child structure in projects...