How to send notifications when a request item is created.

[govardhantv]

Hi all,

I have a requirement ,we have a service catalog "It communication"where in user can click on that catalog item and fill the mandatory fields and

submit the catalog so that request is created "this "it communication"is used for sending updates like service down or any updates to several

users and groups.how can i do this from workflow or is there someway around for this ..?,

what i have done:

i have created 3 fields in service catalog

like{"date"emailbody"descrpition"}

i am new to servicenow ,i have tried what ever i know..still not able to reach the requirement.

[amaradiswamy]

Hi Govardhan,

You can acheive it by using "Notification" activity in workflow.

Thanks and regards,

Swamy

[Madhava_Kumar]

Hi Govardhana,

You need to open the Workflow Editor and search for the Service Catalog Request workflow. Then add a notification after the Begin.

From the below picture you can see the example.

Here when ever anyone select an order, a notification occurs.

thanks

If you like the above information please like it or mark as Helpful.

[govardhantv]

Hi madhava,

I have a service catalog in that user will initiate time and date of the outage(updates of any server or anything) once he submits then ritm will be created and then

workflow should start and it has to send notification on user slected date and time ..

[Madhava_Kumar]

Hi Govaradhana,

Goto Workflow editor and select Help icon Workflow Property icon with a i symbol, select condition and add the filter condition as Actual Start -> on -> YOUR_DATE.

Or else goto the Schedule and give your selected date and time.

thanks