how to set Attachment Mandatory in Service portal cataloque item

[Srinivasu2]

Hi Community,

How to set Service portal catalogue item Attachment symbol mandatory

If i select data master  is Customer and operation is New,  Attachment symbol should be mandatory in Service portal catalogue item

Please suggest how to do that?

Regards,

Srinivasu 

[Siva Jyothi M]

Hi @Srinivasu2,

If the requirement is making Attachment field mandatory, you can check the mandatory attachment under the portal settings section.

Or if the requirement is to make the attachment field mandatory based on a form field selection, please find the sample script below.

function onSubmit() {
  var test = g_form.getValue('customer_operation');
	
	if((this.document.getElementsByClassName('get-attachment').length == 0) && (test == 'New' )) {
           alert('You must add an attachment before submitting this request.');
           return false;
           }
	else{
		return true;
	}
}
       

Mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi M.

[Dr Atul G- LNG]

HI @Srinivasu2 

If I am not wrong it is OOTB.

[Chaitali_Vale]

Hello @Srinivasu2 ,

You can create UI policy to fulfil the requirement. 
1. Need to create one variable which type is attachment.

2. Then create one UI policy & add conditions as "Data master is Customer & Operation is New", if this condition is satisfied then make the attachments field mandatory. 

Please mark my solution as Helpful/Correct, if applicable. 

Thanks & Regards,
Chaitali Vale