How to set business service and application name in RITM

[Saridha_L1]

Hi Team,

There is a catalog item, once we submit the request Business service and Application fields from RITM Table below values should be set. Could you please help me on this.

 business service:  “Application Services

application : demand management” to the business service.

Regards

Saridha.L

[ashh908]

Hi Saridha,

Find the below links. Might Help.

Link1:https://community.servicenow.com/community?id=community_question&sys_id=82dd911adb02d3c0032a7a9e0f96...

Link2:https://community.servicenow.com/community?id=community_question&sys_id=3e7403a9dbd8dbc01dcaf3231f96...

Mark Correct/Helpful if applicable.

Thanks

[Alikutty A]

Hello,

Is this only for a single catalog item or is it a generic logic for all items. If it is for a single catalog item then you can write a before insert business rule on the RITM table with condition as Item is 'Name of your catalog item'   (select your catalog item)

on the Set Values tab of BR, set the following values

Business Service:  “Application Services"

Application : "Demand management”

If this is a generic requirement for many catalog items, then you should store the mapping in some tables and lookup this data on the BR.

Thanks!

[Ankur Bawiskar]

Hi Saridha,

Have a before insert business rule on sc_req_item table with condition that this BR should run only for your catalog item

when to run: Item is your catalog item

use below script:

// I assume both are string fields

current.<field1> = '';

current.<field2> = '';

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur