Hi all, I am hoping someone can help please. Every year I struggle with trying to located the latest SOC reports for Service Now. Where can I find these? I seem to be going in loops with logins that take me back to the same pages without any repor...
Hi Community, can someone tell me, where i find "kb_article_list_template"? I found a link to this in the Widget "KnowledgeRelatedArticles". It seems to be a Widget, but i do not find it in the Widget Table... Thanks a lot! Best, Stephan
Hello experts, I'm looking for a way to convert email html body to utf-8. (as sender cannot parse it before sending to SN side). I tried to adjust this piece html code which do working on the web:function strip(html){var tmp = document.createElemen...
Hi, The Assignment Group dropdown is not getting populated in the Universal Request form. When i click on the lens icon an empty popup is displayed without any groups whereas the groups are populated when i do the same from the Incident form. Also, ...
Hello, fellow Devs!I'm having an issue with inbound email -- where replies are being identified as new emails. I have a workflow which sends an email automatically from a RITM...and replies to that email are appropriately added to the RITM by the OOB...
In one of my recent projects, I was given a use case to schedule an email of reports weekly twice (i.e. every Monday and Thursday) Let us look at the configuration of this use case using Schedule emails of reports module What are Schedule emails of r...
I am working in the NOW Learning module for Madrid version and need help learning what to do for this issue. Configure Incident Form We want the category and subcategory (add to the form) values to be updated so that the exact type of call is recorde...
Hi Guys, I have some common code that need to share between couple of client scripts (onChange event). I have created a client script (onLoad) and copied the common code for reuse. But when I use it, I get the error that it can't find the common func...
Hi, i am trying to get if there is any active incident related to interaction so that I can stop users from submitting another incident when one is already in progress from interation i tried to find the relationship field of interaction on the incid...
Hi All, I have recently tried to trigger email from "Send Email" action from Flow Designer however got to know that it doesn't support HTML Content Body in it and throws the below error message: Workaround is you convert the HTML Body to String or t...
I created an onchange Client Script on Configuration item field of incident table. Used GlideAjax and Script-Include.The script include returns the company, manufacturer and the asset_tag value of the configuration item being selected.But somehow it'...
I have a report on Incident table, it should be dynamically change based on logged in user branch.
How to set single line text variable length? I want to set variable length to 20 characters. Any one please suggest me.
i`m studying SN and i have that doubt.
I am working on the ITSM simulator for Madrid version in the Now Learning portal and am having a problem solving this. I have gone to the "Create Emergency Change" UI action for the Incident (incident) table, but cannot figure out how to get the corr...