Hello,I noticed we have a few expense lines that are not adding up with the purchase order. We have this radio antenna that was $369.85 on the purchase order, but when its used as an expense line item it is showing up as $376.93. I can't find where t...
Hello Community, I have configured a Process Model on Change Request [change_request] table to analyze data for incidents closed.Also, I have added...Activity Definitions:- State, priorityBreakdown Definitions:- Category. I'm facing the below issue w...
I'm trying to populate a reference field in the record producer form called "Assignment Group". This value should be populated based on the selections of three other fields in the form. I have created a decision table with 3 inputs which is of type r...
we are getting errors in the prod instance and it is causing performance issues to our instance how can we reduce it?
How to redirect users straight to SOW when clicking on servicenow icon (top left corner) ?I tried to edit the sys_property:Now when I click on the service now icon, it first sends me to /now/nav/ui/classic/params/target/home.doand then it refresh and...
Hello All, I have one catalog item and excel sheet in which there are columns of country and approver.I have one requirement that when any user from country submits ticket the approval should trigger from the excel sheet.Can we achieve this functiona...
Hi Team,I have a two fields named as X and Y both fields are date fields. And i have a string field named as status.In field X i have some values and Y does not have values. so have to perform the subtract the Today's date with X field and update the...
When the user clicks on the 'servicenow' home page icon in the top left corner, he is being redirect to the home page of the system.How can I control what will be the home page url?
Sending a notification from Flow Designer. In Salutation like Dear {username}, I'm getting sys_id of the user, if I give it as "trigger_record.requested for"And getting blank if I use "trigger_record.requested for.name"I wanted to display it as "Dea...
Hello, I'm working a Virtual Agent flow with my team that involves the option to report an incident on behalf of another user, and I was wondering if anyone knew of a way to remove the selections beneath entirely and leave just the search utility, ef...
I recently was faced with a challenge on how to bulk add multiple users from a dialog box. It is similar to if you click the Edit button but in my use case I needed to show a list of users when sys_user was not the table being referenced. I achieved ...
1) Create a group add members and give a group role as "pps_resource" after that this group and members are eligible for resource planning.2) In this created group there is Hourly rate field you can specify to calculate cost of resources.you can add ...
I uploaded a simple text file to an Incident and want to retrieve the content through javascript to pass it over an external rest call.I'm using the following code as explained by the docs, but they do not seem to be working.var att = new GlideRecord...
Hi I am trying to serach for querying against 'sys_object_source' table in all the script fields in the instance. But the above code is not working please help me.Help me to provide how to keep correct regular expressions.
I need to schedule a recurring task assigned to Zenpact Group The task should be created once every three months, beginning the first Tuesday every January, April, July and October (or you can think of something better if it is more suitable to you)...
