Hi Everyone When I released the update set from the TEST instance to the PROD instance , I noticed that Snow suggested that I map the custom table to the purchased subscriptions.We have 5 custom tables that need to be mapped, and two of them inherit ...
Hi, I have enabled AI Search on our SNow instance, set it all up, and works properly on Service Portal.However, I was wondering if it would be possible to also set it up for the backend view's top right corner Global Search field? Is there some way t...
Hello all,I am trying to create a scheduled script execution which should generate a record 10 business days prior to the due date. Here the due date is the 1st business day after the end of the quarter.Can someone help me on how to achieve this cond...
I have a script that seems to be working fine, but I need to tidy it up a bit. For the moment the business rule copied the variables on the requested item to the comments [work-notes]But as you can see its not very tidy. Is there a way to get only ...
Hi All, We have been experiencing issues with our instances for about a month now. Specifically, when we use a Permalink with nav_to.do and task.do in it, some records either don't load at all or take a very long time—sometimes up to five minutes—to ...
SO this feels stupid, I have been going around in circles on this one. I have a table widget that is editable but does not have a 'new' button on it. I wanted to add it so users could add new records to the table. I have tried to understand how the...
Looking for some guidance. We have a few request workflows in our company that our Service Desk regularly have to raise "ad hoc tasks" during the lifecycle of the fulfilment should they require other teams to be involved. Issue:When the last WF task ...
when I click show analytics hub in indicators i am getting like this "No data to analyze yet. This may be because the indicator hasn't been added to a data collection job, or because its data collection job hasn't run. If this is a manual indicator, ...
Hello, Just recently we have encountered an issue when, we've noticed that that when user object is deleted from Active Directory, it is not deactivated in Servicenow (which is most probably correct, as we don't pull object data to Servicenow so ther...
Good day,i am looking for an ACL rule on the sc_req_item - READ so that approvers of the RITM is able to see the variables from the RITM request they are approving.This can be from the portal, mobile or in the fullfiller view. so far i have created a...
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
I am working on a simple request - send an email notification when planned hours change (and include previous and current values). It is writing the correct current/previous values to the event log (parm1 & parm2), but I can't seem to figure out how ...
Hello, I've been banging my head against a wall for quite a while now trying to figure out what I assumed would be a relatively simple thing. I'm working on the sc_request form, and am trying to use a client script to make a field message show when a...
How does Configuration Item field gets updated in ALM Hardware Form? How can we update Configuration Item field in ALM Hardware Form?
Hello, I would like to ask why the select boxes don't show when I select the checkboxes. I don't know if this is possible in catalog client script. Any suggestion is appreciated. Thank you. Here's my script: function onChange(control, oldValue, newVa...
