adding users to the watchlist on the portal
Evening, Has anyone managed to add an option onto the "my requests" lists on the portal? so as a user I can review my tickets and add my manager, as an example, to one for them to get updates as well
Forum Posts
Handling Race Condition
Hello, I am trying to prevent the race condition issue that we are running into because of the nature of application we have. System - We have a phone number management (inventory) application which is Queried by external system and our application ...
Resolved! Catalog rejection notification send to Requested for
Hi, on the OOB notification that triggers when a requested item is rejected, it goes to Approver and not the Requested for. Is there is way that this can be updated to be sent to the requested for instead. I saw that a mailscript can be implemented b...
What are the pre-requisite for IAM integration with Servicenow
Hi All, Please advise
Resolved! Pop-up confirmation upon approval
I am looking into adding a confirm() dialogue when the 'Approve' action is selected on an approval. My goal is to verify that the approver is aware of the costs that are associated with a specific item. Due to the inconsistency of price for the catal...
Resolved! Set a reference field value from a script include
Hi, Is there a way to set the sys id returned from script include in the reference qualifier for a reference variable? I have a reference variable that refers to sys_user_group table. I'm calling a script include from the reference qualifier of this ...
How to troubleshoot server side issues when Flows are used?
Previously when business rules were used, one can troubleshoot the server side issues using debug module.Now many people in the team ate using FLOWS instead of business rules.Now how to troubleshoot server side issues?Ex - upon saving a form, some Fl...
Certification
How do I go about learning application developer program to get certified successfully.
Resolved! ESC Catalog Page set default catalog as Service Catalog
Hello, In ESC I created a link to page 'esc_sc_catalog'. Following the link loads the page and default value for Catalogs is all, but I'd like to set is by deafult to Service Catalogs (we have multiple catalogs). Current state on load looks like this...
Resolved! Email Design Best Practices
What is best practice for email designs? From what I've seen & read, there seem to be 3 options: 1. Send emails with no styling (company header/footer, image, etc), plain text 2. Style emails using email scripts & reference those in your email templa...
Resolved! How to find out on which form VIEW a field is present?
On a table, there are 15 VIEWS created. I need to seach for a field say 'ABC'.How to know in which of the 15 views this field 'ABC' is avaialble. I checked form views, sections, elements etc etc.. but couldnt find a way Appreciate if you can help
Resolved! Incorrect display value is present
Hi, I have an issue with setting up the display value for referenced field. I have a default PDI instance and I modified the Incident table - I added one new referenced field on a form called "u_ci_class" and this field should display the value of "c...
Resolved! Assigning a manager for a user in order to test an approval Workflow?
I have created a Catalog Item (on my PDI) with an approval flow My Goal is to test this approval flow and make sure that whenever a request is submitted, the manager of the requester gets an email. I created a new User but my problem is that I am not...
Custom role to allow read only backend access.
Does creating custom role to allow users read only access to backend counts towards ITIL subscription? (or assigning some specific read only role. For example: snc_read_only , sn_incident_read )
Recensioni di Exodermin - [Aggiornamento 2024] Benefici, risultati, usi & Dove acquistare?
Chi mi ha venduto per la Exodermin prima volta quella teoria per dire tutto su questo pensiero che fornisce così poca notizia come rispetta la mia affermazione? Forse ne sono troppo entusiasta. Quel detto è stato un conforto. Avrai bisogno di acquisi...
