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How to add variables translated in notification email

HeyI created a form u_support_feedback with the field u_feedback_subject - a choice type field whose values in the field exist in two languages both Hebrew and English.I created a notification in which I use the value selected in this choice field an...

Resolved! Gliderecord not working

Hi there experts, I am working on requirement to create a function which accepts an incident as a parameter and returns comma-separated list of  incident numbers with the same Business Service as the one that has been created. For that purpose I have...

EH Desev by Tera Contributor
  • 944 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to import pdf documents to knowledge base

I have requirement to import pdfs to knowledge base to create knowledge articles. But ServiceNow is allowing only word formats as shown in below pictureIs there any advance knowledge management plugin to make pdfs to accept ?

Akhil7842_0-1703950133869.png

Resolved! What is emails with no target found in sys_email ?

Hi,I found there are emails which don't contain any target record. To my knowing, emails with target record will show in the activity log of that record but there are many emails with (empty) target record I found in this table. So is there any possi...

Resolved! Survey not working for Scopped app

Hello Folks, Recently I have created one survey for scopped app.In surveys i have provided triggered condition that the surveys should be assigned to "Requested for" after closure of ticket.But the survey is not getting triggered to any one it only w...

Vedant by Tera Contributor
  • 555 Views
  • 2 replies
  • 1 helpfuls

get the users list from an assignment group using an array

Hi,I have created a catalog item with two variables assignment_group, and users. My requirement is to populate the users based on the assignment group. I want to use arrays to store the users list in an array. I want to know how it is done. Kindly he...

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Community Alums by Community Alums  
  • 534 Views
  • 1 replies
  • 2 helpfuls

Resolved! Return the new RITM Number after CartJS.checkoutCart()

Hi All, I have been successfully able to create a new service request through scripting by using the CartJS API.My code is given below - which is perfectly working.Now what I want is - to return the new RITM Number after the last step in the below co...

Resolved! Send Approvals to another user

Hello, How I can send my all the Approvals to a specific user for a perticular time span? Any help will be appreciable. Thanks

Sudhir10 by Tera Contributor
  • 938 Views
  • 5 replies
  • 0 helpfuls

Resolved! Create Story from using UI action

Hello, I have created an UI action to create a story from the enhancement. I have written a below code, but it is not working properly to create a story.var story = new GlideRecord('rm_story'); story.state = '1'; //State - ready story.short_descripti...

Swati251 by Tera Contributor
  • 1165 Views
  • 9 replies
  • 3 helpfuls