Hi,Can some one write me the code of a business rule which needs to fetch the Variable set on catalog item ?Basically , I need to auto populate OR add variable set to Catalog Item when the category is software and another field is set to true.I am ...
I would like to manage my RPA with CI.I would like to manage it with the cmdb_ci_base_rpa_robot table, is it correct to manage it with this table?Also, can RPAs be collected by Discovery or ServiceMapping?
Hi Developers, I need to auto populate the User Details as per my selection in User Id variable in Service Catalog.Please help me how can I get? Thank youMayur
Hi All, I have a requirement i need to set the Assigned_to field value on alm_hardware from cmdb_ci_computer assigned_to. we have a catalog item in the variable name called ( serial_number_all ) which is having name of asset. that asset name populate...
Hi, I have to correct survey. I have created survey for HR and it is triggering based on condition. When I'm previewing survey it is showing correct but when survey has been triggered it is showing content from other survey. Please find attached scr...
Hello Experts, My requirement is , If user end date is in 7 days then we need to check if there are any open incidents assigned to that user If yes Then we need to send an email notification with all open incident details (like number , description ,...
When I have a task I need to take from field Expected startthe time and date and put in the field work start in change request and if I have a new task the field work start is change to the new Expected start
var gr = new GlideRecord('u_capex_requests'); gr.get('sys_id', current.document_id);template.print(gr.u_requestor_name);tried this in mail script to get requestor name in email body, but it is not happening. Please suggest some alternatives to get re...
Hi , I have a requirement to relate Business application table and Knowledge articles. There is a KB related list in Business application form, but the issue is that, published, outdated, retired articles become readonly , so we cannot add them to i...
Hi, I wanted to change the Virtualization of Agile Development Dashboard(Sprint Tracking) for Stories table into Gantt Chart View or any other simpler view than this. How to achieve this in service now.Like below is the screenshot in which for e.g. I...
I want to work on one use case, When there is any critical incident raised the email notifications respective to those critical Incident should be automatically get flagged/mark as important in outlook. I am not aware of this process. Can anyone plea...
I have requirement where i need to create a variable called ''revision'' as type 'checkbox'. under that i need show 4 options as checkbox, where user is able to select multiple options.
There is a requirement of editable table for user and its team , user want all the value of table and its editable by user and its team and save directly into servicenow instance
HI Team,Good Day! I am actually working on incident development on a new instance and required some assistance on this. Who ever is interested to assist me can email me notoriousmma2029@gmail.com, we can discuss further details. So...
Hello @laptopeveryone on capacity planning when resource type as group/user the overview and %Utilization is working on as expected as shown below on capacity planning when resource type as role the overview is working as expected but %Utilizatio...
