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SOC Report

Hi all, I am hoping someone can help please.  Every year I struggle with trying to located the latest SOC reports for Service Now.  Where can I find these?  I seem to be going in loops with logins that take me back to the same pages without any repor...

Annemarie4 by Giga Contributor
  • 1028 Views
  • 1 replies
  • 0 helpfuls

Resolved! Where to find "kb_article_list_template"

Hi Community,   can someone tell me, where i find "kb_article_list_template"? I found a link to this in the Widget "KnowledgeRelatedArticles". It seems to be a Widget, but i do not find it in the Widget Table... Thanks a lot! Best, Stephan

Stephan S_ by Tera Expert
  • 2628 Views
  • 4 replies
  • 0 helpfuls

Convert email html body from multipart/alternative to UTF-8

Hello experts, I'm looking for a way to convert email html body to utf-8. (as sender cannot parse it before sending to SN side).  I tried to adjust  this piece html code which do working on the web:function strip(html){var tmp = document.createElemen...

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tpeleg by Tera Expert
  • 1322 Views
  • 5 replies
  • 2 helpfuls

Inbound email actions -- problem identifying as reply email

Hello, fellow Devs!I'm having an issue with inbound email -- where replies are being identified as new emails. I have a workflow which sends an email automatically from a RITM...and replies to that email are appropriately added to the RITM by the OOB...

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jMarshal by Mega Sage
  • 1683 Views
  • 1 replies
  • 0 helpfuls

Schedule emails of reports

In one of my recent projects, I was given a use case to schedule an email of reports weekly twice (i.e. every Monday and Thursday) Let us look at the configuration of this use case using Schedule emails of reports module What are Schedule emails of r...

Screenshot 2023-11-05 at 11.24.40 PM.png ShwethaShenoy_0-1699207006847.png ShwethaShenoy_1-1699207637507.png

Resolved! get incidents related to interaction?

Hi, i am trying to get if there is any active incident related to interaction so that I can stop users from submitting another incident when one is already in progress from interation i tried to find the relationship field of interaction on the incid...