How to set dependencies in a multi-line variable set (catalog item) selection box
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04-17-2025 10:14 PM
Hello.
I am currently creating a multi-line variable set of catalog items.
There are five SelectBoxes in the multi-line variable set.
Since we want to display the choices from the second SelectBox(2階層目) in such a way that they have a dependency, we have configured the settings as follows.
Here is where I am having problems.
I set the Reference qualifier in the third SelectBox(3階層目) as well as the second SelectBox(2階層目), but when I check from the Portal, the choices are not displayed.
I further checked and found that in the SelectBox(1階層目) -> Lookup SelectBox(2階層目), the dependency (Reference qualifier) works correctly and the choices are displayed, but in the Lookup SelectBox(2階層目) -> Lookup SelectBox(3階層目), not even the choices with the dependency are displayed.
Does anyone know of a solution?
Thank you in advance for your help.
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04-22-2025 02:44 AM
are you sure the dependencies on that field is configured correctly while you loaded the data?
Are you sure when you loaded the data dependent value column was filled properly?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader