How to set incident Caller as sender (FROM) in notification

[jugantanayak]

Hi,

I have a requirement  to set incident Caller as sender (FROM) in notification. One script i have written but it seems it's not working.

Script:

(function(){

    var callerEmail = current.caller_id.email;

    if(callerEmail){

        email.setFrom(callerEmail);

    }

    else{

        email.setFrom('no-reply@example.com');

    }

})();

[Gangadhar Ravi]

this should work.

if (email.origemail == '[email_address]') {
        var arrSubject = email.subject.split(' : '); //need to include the 
        var gr = new GlideRecord('sys_user');
        gr.addQuery('user_name', arrSubject[1]);
        gr.query();
        if (gr.next()) {
            current.caller_id = gr.sys_id
        }
    } else {
        current.caller_id = gs.getUserID();
    }

Please mark my answer correct and helpful if this works for you.

[Community Alums]

Hi @jugantanayak ,

Are you trying to send notification on behalf of caller? If yes please follow the below link 

https://www.servicenow.com/community/developer-forum/email-different-quot-from-quot-address-display-...

I started answering community questions recently. Please mark my answer as helpful if it helps you in any way.