How to set - Incident - description on portal servicenow

Alex78
Tera Contributor

‎12-14-2023 03:20 AM

Hi Team,
Good morning!

How to set the incident - description on portal?

for example: I filled in all values like Short description,  Please describe your issue below, and after the form is submitted I want to populate the description details on the form



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Mayur2109
Kilo Sage
Kilo Sage

‎12-14-2023 03:28 AM

Hi @Alex78 ,

 

Do you want to set description automatically on incident once it is created? or do you have any specific value of description when it is created ?

On insert of record in incident table you can set the value of description using business rule.

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-14-2023 03:29 AM

Hi @Alex78 

 

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