How to set - Incident - description on portal servicenow

Alex78
Tera Contributor

‎12-14-2023 03:20 AM

Hi Team,
Good morning!

How to set the incident - description on portal?

for example: I filled in all values like Short description,  Please describe your issue below, and after the form is submitted I want to populate the description details on the form



Alex78_0-1702518241427.png

Alex78_1-1702518626439.png

 

 

0 Helpfuls
  • 233 Views
2 REPLIES 2

Mayur2109
Kilo Sage
Kilo Sage

‎12-14-2023 03:28 AM

Hi @Alex78 ,

 

Do you want to set description automatically on incident once it is created? or do you have any specific value of description when it is created ?

On insert of record in incident table you can set the value of description using business rule.

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-14-2023 03:29 AM

Hi @Alex78 

 

LearnNGrowAtul_0-1702553352776.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls