How to set Priority based on Category field?

[Mytno1]

So, it is like I have 1 category and 5 subcategory, each element in subcategory have a different value (1 or 2 or 3, it just like urgency and impact but it is subcategory) and these wil be used to calculate the priority field. I'm new to SN so I don't know much, How should I do it? Thank you.

If possible, may you show me how should I do it in detail? Like where to go, coding.. etc

Thanks

[Rahul Kumar17]

hi Mytno1,

priority is based on impact and urgency.

same functionality u want. please tell me

[Mytno1]

Yeah I know it. But I want to know how to make priority based on other field, like this:

Well, this didn't work though 😞
Do you have any idea how to do it 🙂 Thanks

[asifnoor]

Hi,

To check the category as Test001 and impact as 1 use the following if condition in your onchange function

if (newValue == "Test001" && g_form.getValue("impact")==1) {

g_form.setValue("priority",1);  

}

Mark correct and helpful if this solves.

[asifnoor · Accepted solution]

Here is the screenshot for your reference

Mark correct and helpful if this solves.

[Mytno1]

done, thank you. It didn't work at first but then I try set up impact first and it work. May be the impact+urgency is bigger than my script.