How to set Priority based on Category field?

[Mytno1]

So, it is like I have 1 category and 5 subcategory, each element in subcategory have a different value (1 or 2 or 3, it just like urgency and impact but it is subcategory) and these wil be used to calculate the priority field. I'm new to SN so I don't know much, How should I do it? Thank you.

If possible, may you show me how should I do it in detail? Like where to go, coding.. etc

Thanks

[Mytno1]

Thanks, I got it.

2 more question, how should I use category and subcategory to chảng the priority pls? I tried the script above but i did't work, here is my code:

if(newValue == 'network' && (g_form.getValue('subcategory') == 'dns')){
	   g_form.setValue('state',3);
	g_form.setValue('priority', 2);
   }

And if I create another field (EX: field [important] of Category and [important] of subcategory) how should I do to get the average of these [important] field?
I plan to set them as all number running from 1-5, and their average value shall be use to calculate the priority field.

I cannot get the category and subcat to 1-5 number since I have plan for them, how should I do? 

tks very mucjh.

[RicardoH]

Hello,

Check this article in Docs.

Hope it helps you!

[Mytno1]

Hi, tk.

I'm doing this and i'm wondering how should I do sth like this?

I want it so when I chose the category = Test001 and impact == 1 so the prority equal 1 as well.

Sth like this, how should I make the final code work? I donno much about java script.

thank you very much

[asifnoor]

Hi,

To check the category as Test001 and impact as 1 use the following if condition in your onchange function

if (newValue == "Test001" && g_form.getValue("impact")==1) {

g_form.setValue("priority",1);  

}

Mark correct and helpful if this solves.

[Truong Hoang]

I'm doing this and i'm wondering how should I do sth like this?

I want it so when I chose the category = Test001 and impact == 1 so the prority equal 1 as well.

Sth like this, how should I make the final code work? I donno much about java script.

thank you very much