How to set Priority based on Category field?

Mytno1 · ‎01-23-2019

So, it is like I have 1 category and 5 subcategory, each element in subcategory have a different value (1 or 2 or 3, it just like urgency and impact but it is subcategory) and these wil be used to calculate the priority field. I'm new to SN so I don't know much, How should I do it? Thank you.

If possible, may you show me how should I do it in detail? Like where to go, coding.. etc

Thanks

asifnoor · ‎01-24-2019

Here is the screenshot for your reference

Mark correct and helpful if this solves.

View solution in original post

Rahul Kumar17 · ‎01-24-2019

hi

u create a data lookup definitions.

u don't know data lookup table then go for this link

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/field-administration/reference/r_CreateCustomDataLookups.html

Thank you.

Mark it as Correct/helpful if this helps you.

Regards,

Rahul

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar