How to set state to acknowledged after 30 min. Of ticket createation?

[Ankit Kumar2]

Hi,

I have a requirement where i have to set state to  acknowledge after 30 minutes of ticket created On incident .

Thanks

[suvro]

Best option would be to create a workflow, use the timer activity to wait for 30 minutes then using set value activity set the state to acknowledged

[Ankit Kumar2]

Hi Suvro,

could you please tell me how I can add a timer to the workflow and, how can I attach it to the incident?

I have created this one.

please help I m new to snow.

Thanks,

Ankit

[suvro]

Hi Ankit,

The workflow looks good. 

And you can checkout the workflow, change the duration of the timer to 30 minutes.

go to properties

And set the table to incident

and condition as below

Then publish the worklow

[Ankur Bawiskar]

Hi,

use flow designer with no script

1) Flow triggers when record is created

2) Flow waits for 30mins

3) Then use update record action and update the state

Regards
Ankur