How to set state to acknowledged after 30 min. Of ticket createation?

Ankit Kumar2
Tera Contributor

Hi,

I have a requirement where i have to set state to  acknowledge after 30 minutes of ticket created On incident .

 

Thanks

 

 

1 ACCEPTED SOLUTION

Hi,

something like this

Remember to Save and Activate the Flow

find_real_file.png

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

8 REPLIES 8

suvro
Mega Sage
Mega Sage

Best option would be to create a workflow, use the timer activity to wait for 30 minutes then using set value activity set the state to acknowledged

Hi Suvro,

could you please tell me how I can add a timer to the workflow and, how can I attach it to the incident?

find_real_file.png

find_real_file.png

I have created this one.

please help I m new to snow.

 

Thanks,

Ankit

Hi Ankit,

 

The workflow looks good. 

And you can checkout the workflow, change the duration of the timer to 30 minutes.

find_real_file.png

go to properties

find_real_file.png

And set the table to incident

find_real_file.png

and condition as below

find_real_file.png

 

Then publish the worklow

 

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

use flow designer with no script

1) Flow triggers when record is created

2) Flow waits for 30mins

3) Then use update record action and update the state

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader