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06-07-2022 04:16 AM
Hi,
I have a requirement where i have to set state to acknowledge after 30 minutes of ticket created On incident .
Thanks
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06-07-2022 04:24 AM
Hi,
something like this
Remember to Save and Activate the Flow
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-07-2022 04:22 AM
Best option would be to create a workflow, use the timer activity to wait for 30 minutes then using set value activity set the state to acknowledged
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06-07-2022 11:45 PM
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06-08-2022 04:27 AM
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06-07-2022 04:23 AM
Hi,
use flow designer with no script
1) Flow triggers when record is created
2) Flow waits for 30mins
3) Then use update record action and update the state
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader